Consumer Cellular Reviews
Based on 61 customer reviews from our shopper community, Consumer Cellular’s overall rating is 3.03 out of 5 stars and 56% of reviewers recommend this brand. Detailed ratings are also provided below to help you learn more about this brand. 14% of reviewers consider Consumer Cellular overall a good value option, based on a rating of 1.93 from 14 votes. The most common issues with Consumer Cellular are around Shipping & Delivery, Return Policy, Customer Service and Price & Quality based on a rating of 2.64, 1.91, 1.86 and 1.58.
61 Reviews
Overall Rating
5 Stars
22
4 Stars
7
3 Stars
5
2 Stars
5
1 Star
22
Good Value
1.9
Price & Quality
1.6
Shipping & Delivery
2.6
Customer Service
1.9
Return Policy
1.9
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All Reviews (61)
heavymouse417
August 02, 2023
"The overall process was excellent."
The overall process was satisfactory, but the automatic part could use some improvement. I transferred three lines from Verizon, one with a new phone from your company, one older iPhone that required a SIM card, and a newer iPhone that needed an eSim. However, I received the new phone and two SIM cards, but did not receive the eSim email as indicated in the form. Eventually, I was able to resolve the issue with the help of Customer Service.
The automated form requested a PIN/password, which I provided. However, I later found out from Customer Service that I needed to call Verizon and obtain a 'porting PIN'.
Overall, it was okay and I appreciate the assistance, but a few adjustments could have saved me several hours of telephone time on Monday.
The automated form requested a PIN/password, which I provided. However, I later found out from Customer Service that I needed to call Verizon and obtain a 'porting PIN'.
Overall, it was okay and I appreciate the assistance, but a few adjustments could have saved me several hours of telephone time on Monday.
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ticklishduck494
August 02, 2023
"Everything went great."
Everything went smoothly! Virginia was incredibly helpful in assisting my husband, and she was absolutely fantastic! She truly deserves a raise for her outstanding support. She dedicated a significant amount of time to assist us, and we greatly appreciate it.
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angrypanda114
August 02, 2023
"The overall process was excellent."
The overall process was satisfactory, but the automatic part could use some improvement. I transferred three lines from Verizon, one with a new phone from your company, one older iPhone that required a SIM card, and a newer iPhone that needed an eSim. However, I received the new phone and two SIM cards, but did not receive the eSim email as indicated in the form. Eventually, I was able to resolve the issue with the help of Customer Service.
The automated form requested a PIN/password, which I provided. However, I later found out from Customer Service that I needed to call Verizon and obtain a 'porting PIN'.
Overall, it was okay and I appreciate the assistance, but a few adjustments could have saved me several hours of telephone time on Monday.
The automated form requested a PIN/password, which I provided. However, I later found out from Customer Service that I needed to call Verizon and obtain a 'porting PIN'.
Overall, it was okay and I appreciate the assistance, but a few adjustments could have saved me several hours of telephone time on Monday.
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Reply
heavysnake543
August 02, 2023
"The overall process was excellent."
The overall process was satisfactory, but the automatic part could use some improvement. I transferred three lines from Verizon, one with a new phone from your company, one older iPhone that required a SIM card, and a newer iPhone that needed an eSim. However, I received the new phone and two SIM cards, but did not receive the eSim email as indicated in the form. Eventually, I was able to resolve the issue with the help of Customer Service.
The automated form requested a PIN/password, which I provided. However, I later found out from Customer Service that I needed to call Verizon and obtain a 'porting PIN'.
Overall, it was okay and I appreciate the assistance, but a few adjustments could have saved me several hours of telephone time on Monday.
The automated form requested a PIN/password, which I provided. However, I later found out from Customer Service that I needed to call Verizon and obtain a 'porting PIN'.
Overall, it was okay and I appreciate the assistance, but a few adjustments could have saved me several hours of telephone time on Monday.
0
Reply
angryrabbit120
August 01, 2023
"Just got my hands on the new phone and it's time to get back to business."
The phone arrived promptly and in impeccable condition. I was able to get it set up and running smoothly with just a few simple steps. The new phone appears to be functioning as advertised. We have now bought phones from Consumer Cellular four times, and they have never failed to meet our expectations.
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Kevin.Franklin
August 01, 2023
"I always have a positive experience."
I always have a positive experience with this product. The setup and usage instructions are very well explained, which is greatly appreciated by someone like me who struggles with technology. Thank you!
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EdwinNguyen
August 01, 2023
"The customer service provided was exceptional."
The customer service is excellent. They provide a more personalized experience and offer better guidance when assisting with the setup of a new plan. They take you through each step in a very detailed manner. Thank you!
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JoanneStone
August 01, 2023
"The customer service provided was exceptional."
The customer service is excellent. They provide a more personalized experience and offer better guidance when assisting with the setup of a new plan. They take you through each step in a very detailed manner. Thank you!
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ticklishdog581
August 01, 2023
"I highly recommend utilizing either Fedex or UPS for your delivery needs."
I highly recommend using Fedex or UPS for your delivery needs. Unfortunately, USPS has repeatedly delivered packages to the wrong mailbox or address, causing unnecessary inconvenience.
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PhilipPorter
August 01, 2023
"Just got my hands on the new phone and it's time to get back to business."
The phone arrived promptly and in impeccable condition. I was able to get it set up and running smoothly with just a few simple steps. The new phone appears to be functioning as advertised. We have now bought phones from Consumer Cellular four times, and they have never failed to meet our expectations.
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bluezebra242
August 01, 2023
"The customer service provided was exceptional."
The customer service is excellent. They provide a more personalized experience and offer better guidance when assisting with the setup of a new plan. They take you through each step in a very detailed manner. Thank you!
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ticklishduck924
August 01, 2023
"The staff was extremely polite and attentive, providing a comprehensive service."
I contacted customer service to assist me in activating my phone. The agent was extremely helpful and polite. I have been a loyal customer of Consumer Cellular for almost a decade now. Without exception, whenever I have required assistance, my problems have been promptly resolved, and the overall experience has always been delightful. I wholeheartedly recommend Consumer Cellular.
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brownbutterfly162
August 01, 2023
"The staff was extremely polite and attentive, providing a comprehensive service."
I contacted customer service to assist me in activating my phone. The agent was extremely helpful and polite. I have been a loyal customer of Consumer Cellular for almost a decade now. Without exception, whenever I have required assistance, my problems have been promptly resolved, and the overall experience has always been delightful. I wholeheartedly recommend Consumer Cellular.
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heavymouse474
August 01, 2023
"Just got my hands on the new phone and it's time to get back to business."
The phone arrived promptly and in impeccable condition. I was able to get it set up and running smoothly with just a few simple steps. The new phone appears to be functioning as advertised. We have now bought phones from Consumer Cellular four times, and they have never failed to meet our expectations.
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greenzebra190
August 01, 2023
"The staff was extremely polite and attentive, providing a comprehensive service."
I contacted customer service to assist me in activating my phone. The agent was extremely helpful and polite. I have been a loyal customer of Consumer Cellular for almost a decade now. Without exception, whenever I have required assistance, my problems have been promptly resolved, and the overall experience has always been delightful. I wholeheartedly recommend Consumer Cellular.
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Questions & Answers
Is Consumer Cellular a legitimate company or a scam?
CarolynHenry
July 10, 2023
“Consumer Cellular is a highly reputable company. I've been a customer of their cell phone service for more than a year, and I must say they provide exceptional customer service and offer extensive cell coverage.”
redbutterfly955
June 24, 2023
“The company I had the unfortunate experience of dealing with is absolutely terrible. They should definitely face a class action lawsuit. They consistently deceive and engage in dishonest practices.”
angrygorilla771
April 24, 2023
“I completely agree. AARP should be ashamed of associating themselves with this company and endorsing their services. It would be great if a legal team could investigate and potentially file a class action lawsuit against Consumer Cellular for their numerous deceptive practices.”
DanielleCurtis
April 20, 2023
“I completely agree! AARP really promotes this company, which is quite disappointing. Shame on them! C.S. is definitely a bottom feeder among cellular providers.”
whitemeercat909
February 13, 2023
“Anthony A. Absolutely! I couldn't agree more. It's frustrating how they only reveal "their rules" when you attempt to cancel.”
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Do Consumer Cellular have their own cell towers?
ticklishdog651
July 10, 2023
“Consumer Cellular utilizes the networks of AT&T and T-Mobile to offer their exceptional cellphone service at a significantly reduced price.”
LaurenFreeman
February 03, 2023
“Consumer Cellular utilizes AT&T cell towers for their cellular service, which is not only 5G but also exceptional in quality.”
brownladybug923
October 18, 2022
“It's highly unlikely, considering their customer service is barely satisfactory.”
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